Where we ship
Online checkout ships to Hong Kong, Taiwan, Singapore, South Korea and Mainland China. Customers in Thailand order through our LINE Shop or at our store at Amarin Gaysorn, 2nd floor.
How we ship
Every order is sent by Thailand Post ePacket Plus — tracked and insured.
We pack and send your order within 1–3 working days of payment (Monday to Friday, except Thai public holidays). Delivery usually takes 7–10 working days after that. Customs checks can sometimes add a few days.
We send you the tracking number as soon as your parcel is on its way.
Shipping cost
US$10 per order. Free shipping when your products add up to US$100 or more.
One ePacket parcel can weigh up to 2 kg (about 8 tees). For bigger orders, please split them or message us.
Duties and taxes
Import duties or taxes, if your country charges them, are paid by the recipient. If a parcel is refused and comes back to us, we refund the products but not the shipping.
Lost or damaged parcels
If your parcel hasn't arrived within 30 days of shipping, or arrives damaged, message us with your order number. We'll resend your order or refund it in full.
Please double-check your address at checkout. If a parcel comes back because the address was wrong or it wasn't collected, we can send it again at the customer's cost.
Size exchanges
Wrong size? You can exchange it within 14 days of delivery. Items must be unworn, unwashed, with tags attached and in their original packaging. Return postage is paid by the customer; we send the new size back to you free of charge, subject to stock.
Refunds
We don't offer refunds for change of mind.
If an item is faulty or we sent the wrong one, message us with photos within 7 days of delivery and we'll replace it or refund it in full, including shipping.
If something you ordered is out of stock, we'll let you know and refund it in full.
Refunds go back to the original payment method. Banks and Alipay usually show them within 5–14 days. Refunds are made in the currency you paid in; exchange-rate differences are not covered.
Contact us
For anything about your order, message us on Instagram @animaldecompagnie.adc or LINE @animaldecompagnie with your order number.
Last updated: 16 October 2026
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